I’m new to property letting and I’m going to be out of the country soon. What happens if something goes wrong?
This is a question we are often asked by fledgling landlords who have decided to let their property while they work or travel abroad. Whether renting out their own home or investing in a buy-to-let, our clients can initially be nervous about the potential risks.
Alleviating this anxiety is one of our principal motivators. So when you sign up with Fairway to list, host, and manage your property, you can take advantage of a comprehensive package that will ensure your property let runs smoothly in your absence. This is what you can expect:
Second-to-none Guest and Tenant Screening
If you plan to rent out your property through a mix of short-, medium-, and long-term lets, you’ll want to know exactly how we will vet all those people who will be making it their home while you’re away.
For short-term lets, we've partnered with Know Your Guest, a leading vacation rental guest-screening provider. Before each booking begins, guests are required to verify their details and ID through Know Your Guest, providing an additional layer of security. Guests also have the option to choose between a refundable deposit or a non-refundable damage waiver, further safeguarding your investment.
We believe that our commitment to exceptional customer service on both sides of the landlord/ guest equation is reflected in the fact that a significant number of our bookings come from returning guests, who we know from previous experience to be reliable.
For medium and longer-term lets it’s even more vital that we maintain these high standards of tenant vetting. With property owners trusting us to sublet their prime property investments in central, West, and South-West London, our reputation depends on it, and we want to ensure that we keep receiving more testimonials like this one:
“FH managed our house while we were away for a few months at the beginning of the year, and we couldn’t recommend them highly enough.”
Vicky, Clapham
Proactive Property Management
The peace of mind you will experience when you work with Fairway has much to do with our attitude towards property management. We pride ourselves on anticipating and preventing issues before they develop. We do this by providing:
A 24/7/365 guest communication service.
A 24-hour property maintenance with out-of-hours fixes for emergencies like leaks or lockouts - we address any issues or repairs promptly and with minimal disruption during the guest's stay.
Detailed house manuals to minimize issues with appliances, security systems and devices.
For short and long-term lets alike, regular property inspection, repairs, and end-of-tenancy deep cleans are, of course, a given. This approach genuinely safeguards our returning property owners from nasty surprises. And if something does go wrong? Well, as one of the only short-term letting companies in London regulated by RICS, protecting your property is our priority, and we offer specialist short and longer-term let insurance to cover any guest damage or costs incurred through guest actions.
A Hosting Service
Using our hosting service also means that the provision of those hotel-quality extras is all done for you. We furnish our short-term lets with clean linens and towels made of sustainable materials, stock the kitchen with basic supplies, and provide eco-friendly cleaning products, so that you don’t need to worry about any of it.
Guaranteed Rent
Understandably, clients who live abroad are likely to have concerns about their property standing empty, and what this will mean for their revenue stream. To protect against this, we offer guaranteed rent to landlords for up to 5 years with 0% property management fees. For those seeking a fixed income, we guarantee a market rent free from agent fees, including a free property management service for a minimum of 12 months.
Sourcing the Right Property
If you’re new to investing in property, finding a hardworking central London buy-to-let – so you can be hands off – is key. With an extensive London property network, the Fairway team have many years’ experience in finding prestigious properties for our clients. We are experts in finding buy-to-let locations that will appeal to tenants looking for a high-end experience of London life, from Sloane Avenue with its boutiques and bars, to Oxford Street’s big-name stores – in fact, we already manage apartment blocks in these locations. And we know that doing this groundwork before you invest is essential for success.
Are you interested in finding out how all the above works in practice? Then get in touch – we would love to hear from you.